Romomart is committed to helping customers around the world shop with confidence.

This policy explains our general procedures for returns, refunds, exchanges, defective products, products damaged during transportation, and regional return processing.

Romomart supports customers in different countries and regions through a global network of regional fulfillment and after-sales service facilities. When a return is required, we will determine an appropriate return location and procedure based on the customer’s country or region, product type, order circumstances, and our current logistics network.

Please do not return any product before receiving return instructions from Romomart.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights available under applicable local law. Where local law provides mandatory rights or remedies that are more favorable to the consumer, those requirements will apply.

1. 30-Day Return Policy

Romomart generally provides a 30-day voluntary return period, beginning on the date the customer receives the product.

To qualify for a standard voluntary return, the product should generally:

  • Be unused or remain substantially in the condition in which it was received;
  • Include the original packaging where reasonably possible;
  • Include supplied accessories, components, manuals, and promotional items; and
  • Be accompanied by an order number, receipt, or other valid proof of purchase.

Different conditions may apply to products that are defective, damaged, incorrectly supplied, unsafe, or otherwise non-conforming, as well as where mandatory consumer protection laws provide additional rights.

2. Global Regional Return Network

Romomart operates a regional after-sales and return service model.

Our global return service network is primarily organized into the following regions:

  • North America — centered around major markets including the United States, Canada, and Mexico;
  • Europe — centered around major markets including Germany, France, the United Kingdom, Spain, Italy, the Netherlands, and Poland;
  • Asia — centered around Singapore, Japan, South Korea, and major Southeast Asian markets, while also covering supported Asian markets including Hong Kong and Macau;
  • Latin America — centered around major markets including Brazil, Mexico, Colombia, Chile, and Peru;
  • Africa — centered around major markets including South Africa, Nigeria, Kenya, Egypt, and Morocco;
  • Middle East — centered around major markets including the United Arab Emirates, Saudi Arabia, Qatar, and Kuwait;
  • Oceania — centered around Australia and New Zealand.

Depending on the customer’s location, product type, and available service network, Romomart will attempt to provide an appropriate regional return location.

The return location may be different from the location from which the original order was shipped.

The countries listed above are intended to illustrate our regional service network and do not mean that Romomart operates its own return warehouse or service center in every listed country.

Returns may be processed through facilities operated by Romomart, affiliated service entities, or selected third-party logistics and after-sales service partners.

3. How to Obtain the Correct Return Address

Because Romomart’s global warehousing and logistics network may change as our business, inventory, and logistics arrangements develop, we do not permanently publish every return address in this policy.

Do not return products to an address shown on the original package, shipping label, company registration information, or another page unless Romomart Customer Support specifically instructs you to use that address.

The original fulfillment warehouse, company office, carrier address, and designated return center may be completely different locations.

To obtain the correct return address:

  1. Contact Romomart Customer Support through the Contact Us page on our website; or
  2. Contact us using the customer service email address published on the Romomart website.

Please provide your order number, product information, and reason for return.

After reviewing your request, we will provide the current return instructions and, where applicable, the designated return address based on your location and order circumstances.

4. How to Request a Return

When requesting a return, please provide where reasonably applicable:

  • Order number;
  • Product name;
  • Reason for return;
  • Description of the product issue, if applicable;
  • Photographs or video for damaged, defective, or incorrectly supplied products where reasonably necessary; and
  • Any other information reasonably required to process the after-sales request.

After reviewing the request, Romomart will provide appropriate return or after-sales instructions.

Please follow these instructions before shipping the product.

Unauthorized returns or products sent to an incorrect address may experience significant processing delays and may result in additional shipping costs.

5. Voluntary Change-of-Mind Returns

Eligible products may generally be returned within the applicable 30-day voluntary return period if the customer changes their mind.

Where the return is not caused by a Romomart error, product defect, product damage, or incorrect item:

  • The product must meet the applicable return conditions;
  • The customer may be responsible for return shipping costs where permitted by applicable law;
  • Original shipping charges may be non-refundable where permitted by applicable law; and
  • The product should be returned according to the instructions provided by Romomart.

Any mandatory cooling-off period, cancellation right, or other consumer right available under applicable local law remains unaffected.

6. Damaged, Defective, Incorrect or Misdescribed Products

Please contact Romomart as soon as reasonably possible if you receive a product that:

  • Was damaged during transportation;
  • Is defective;
  • Is the wrong product;
  • Is missing essential components;
  • Is materially different from the description provided at the time of purchase; or
  • Otherwise fails to conform to applicable requirements.

To verify the issue, Romomart may reasonably request:

  • Product photographs;
  • Video showing the issue;
  • Product serial number;
  • Packaging information;
  • Shipping label information; or
  • Other reasonable supporting evidence.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement;
  • Exchange;
  • Repair;
  • Partial refund;
  • Full refund; or
  • Another appropriate remedy.

Where the issue is verified as being attributable to Romomart and a return is reasonably required, we will arrange or cover reasonable return shipping where required by applicable law.

7. Exchanges

Eligible products may be exchanged where suitable replacement inventory is available.

If the requested replacement is unavailable, Romomart may offer another appropriate solution, such as an alternative product or refund, subject to applicable law and customer agreement where required.

8. Products Excluded from Standard Voluntary Returns

Where permitted by applicable law, certain products may be excluded from standard voluntary change-of-mind returns, including:

  • Gift cards;
  • Digital or downloadable products after delivery, download, or activation;
  • Personalized or customized products;
  • Perishable products;
  • Certain opened hygiene or personal-care products;
  • Certain intimate or sanitary products;
  • Hazardous materials;
  • Flammable liquids or gases; and
  • Products clearly identified as Final Sale, where such restrictions are legally permitted.

These exclusions do not affect mandatory consumer rights relating to products that are defective, unsafe, misdescribed, incorrectly supplied, or otherwise non-conforming.

9. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

Defective, Damaged or Incorrect Products

Where a return is verified as resulting from a product defect, transportation damage, incorrect item, or another issue attributable to Romomart, we will provide an appropriate solution and cover reasonable return shipping where required by applicable law.

Change-of-Mind Returns

Where the return is not caused by a Romomart error or product issue, the customer may be responsible for return shipping costs where permitted by applicable law.

For cross-border returns, please do not independently arrange international return shipping before receiving instructions from Romomart.

Romomart cannot guarantee reimbursement for unauthorized, independently arranged, or unnecessarily expensive return shipping.

10. Condition of Returned Products

Returned products should be packaged securely to prevent damage during return transportation.

Where permitted by applicable law, Romomart may reasonably reduce the refund amount for a voluntary return if the product has suffered a loss in value because of:

  • Customer-caused damage;
  • Use beyond what is reasonably necessary to inspect the product;
  • Missing accessories or components;
  • Unauthorized modification;
  • Improper handling; or
  • Other customer actions that materially reduce the value of the product.

This provision does not affect remedies available for defective or non-conforming products.

11. Refunds

After receiving an eligible returned product, Romomart may inspect the product before processing the refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After approval, Romomart will generally process the refund within approximately 5–10 business days.

The customer’s bank, credit card issuer, PayPal, payment service provider, or other financial institution may require additional time before the refund appears in the customer’s account.

Actual refund times may vary depending on the country, payment method, and financial institution.

12. Partial Refunds

Where permitted by applicable law, Romomart may reasonably reduce the refund amount for certain voluntary returns where:

  • Components or accessories are missing;
  • The product was damaged after receipt by the customer;
  • The product shows excessive use;
  • The condition of the product has materially deteriorated; or
  • Customer handling has materially reduced the value of the product.

Any deduction will be reasonably assessed based on the actual condition of the product and applicable law.

13. Refunds or Replacements Without Return

In certain circumstances, requiring a customer to return a product may not be economical or reasonable, including where:

  • The product has a relatively low value;
  • International return shipping costs are disproportionately high;
  • The product is severely damaged;
  • Special transportation restrictions apply;
  • The customer is located far from an available return facility; or
  • Other exceptional logistics circumstances apply.

Subject to the circumstances and applicable law, Romomart may offer:

  • A full refund without requiring the product to be returned;
  • A partial refund;
  • A replacement product; or
  • Another appropriate resolution.

Please do not dispose of the product before the after-sales request has been fully resolved unless Romomart specifically instructs you to do so.

14. Refused, Unclaimed and Undeliverable Orders

If an order is returned because:

  • The customer refuses delivery without a legally protected reason;
  • The package remains unclaimed;
  • The customer provided an incorrect delivery address;
  • The customer provided incomplete delivery information; or
  • Delivery repeatedly fails for reasons attributable to the customer,

Romomart may deduct reasonable and actually incurred shipping, return, or related handling costs from the refund where permitted by applicable law.

This provision does not apply where the delivery failure was caused by Romomart, the carrier, or another circumstance for which the customer was not responsible.

15. Cross-Border and Interregional Returns

Customers should not independently ship products to another country or region without first receiving return instructions from Romomart.

The country from which an order was originally shipped is not necessarily the country to which the product should be returned.

For example, a product may have been shipped from an Asian fulfillment facility to a customer in Europe, but if a return is required, Romomart may direct the customer to a designated return facility within Europe instead of requiring the product to be shipped back to Asia.

Romomart will determine the appropriate return location based on factors including:

  • Customer location;
  • Product category;
  • Current global fulfillment and return network;
  • Reason for return;
  • Available service facilities;
  • Logistics costs; and
  • Applicable local legal requirements.

Customers should therefore obtain the current return address and instructions from Romomart before shipping any product.

16. Consumer Rights in Different Countries and Regions

Romomart serves customers across multiple countries and regions in North America, Europe, Asia, Latin America, Africa, the Middle East, and Oceania.

Consumer protection laws vary between jurisdictions.

Nothing in this policy is intended to waive, exclude, or restrict any statutory consumer right that cannot legally be waived, excluded, or restricted.

Where applicable local law provides mandatory rights relating to:

  • Cooling-off periods or order cancellation;
  • Statutory guarantees;
  • Product warranties;
  • Repairs;
  • Product replacement;
  • Refunds; or
  • Other consumer remedies,

those mandatory legal requirements will apply.

Where any provision of this voluntary return policy conflicts with mandatory local consumer law, the applicable mandatory law will take precedence.

17. Regional Return Addresses and Service Facilities

As Romomart’s global business develops, we may add, adjust, or replace warehouses, fulfillment centers, third-party logistics partners, and after-sales service facilities.

For this reason, we do not permanently publish every regional return address in this policy.

Customers should obtain the current designated return address before returning any product.

Current return addresses and return instructions can be obtained through:

  • Romomart Customer Support
  • The customer service email address published on the Romomart website; or
  • The Romomart Contact Us page.

This helps ensure that returned products are sent to the correct service facility for the customer’s location, product, and specific order.

18. Contact Us

If you have questions regarding:

  • Returns;
  • Refunds;
  • Exchanges;
  • Defective products;
  • Damaged products;
  • Missing products;
  • Return addresses; or
  • Other after-sales matters,

please contact Romomart Customer Support using the current contact information available on the Romomart Contact Us page.

Please provide your order number whenever possible so that we can locate your order and assist you more efficiently.