Welcome to Romomart.

Romomart is committed to providing convenient and reliable shopping and delivery services to customers around the world. We serve multiple countries and regions through a global network of fulfillment centers, warehousing facilities, delivery partners, and logistics providers.

Our global fulfillment system selects an appropriate fulfillment location and shipping method based on the customer’s delivery destination, product availability, warehouse location, logistics conditions, and delivery efficiency.

Unless otherwise specified for a particular product, country, region, or delivery service, this Global Shipping & Delivery Policy applies to orders purchased through Romomart and fulfilled or arranged by us.

1. Global Service and Fulfillment Network

Romomart operates a regional global fulfillment model and may establish or use regional fulfillment centers, warehousing facilities, return centers, and third-party logistics facilities in different countries and regions based on market demand, inventory availability, and logistics conditions.

Our global service network is primarily organized into the following regions:

  • North America — centered around major markets including the United States, Canada, and Mexico, serving the North American region;
  • Europe — centered around major markets including Germany, France, the United Kingdom, Spain, Italy, the Netherlands, and Poland, serving the European region;
  • Asia — centered around Singapore, Japan, South Korea, and major Southeast Asian markets, while also serving supported Asian markets including Hong Kong and Macau;
  • Latin America — centered around major markets including Brazil, Mexico, Colombia, Chile, and Peru, serving Central America, South America, and supported Caribbean markets;
  • Africa — centered around major markets including South Africa, Nigeria, Kenya, Egypt, and Morocco, serving the African region;
  • Middle East — centered around major markets including the United Arab Emirates, Saudi Arabia, Qatar, and Kuwait, serving supported Middle Eastern markets;
  • Oceania — centered around Australia and New Zealand, serving Oceania and supported Pacific markets.

The countries and regions listed above are provided to illustrate Romomart’s regional service network. Their inclusion does not mean that Romomart maintains its own company, warehouse, return center, or permanent inventory in every listed country.

Fulfillment facilities may be operated by Romomart, affiliated service entities, or selected third-party logistics partners.

2. Selection of Fulfillment Location

Where reasonably practical, Romomart will attempt to fulfill orders from a local or regional facility capable of providing efficient delivery to the customer’s destination.

The fulfillment location may be determined based on factors including:

  • Customer’s delivery country or region;
  • Product availability;
  • Inventory levels at different facilities;
  • Product category;
  • Package dimensions and weight;
  • Available logistics services;
  • Estimated delivery time;
  • Customs and import/export requirements;
  • Local laws or product transportation restrictions;
  • Current logistics conditions; and
  • Overall fulfillment efficiency.

Therefore, the availability of a Romomart service network in a customer’s country or region does not guarantee that the order will be shipped from a warehouse located within that country.

If inventory is unavailable at the preferred or nearest fulfillment facility, Romomart may fulfill the order from another domestic or international location.

Customers generally do not need to take any additional action when Romomart changes the fulfillment location.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing times may be longer due to circumstances including:

  • Major promotional events;
  • Public holidays;
  • Unusually high order volumes;
  • Inventory transfers;
  • Payment security or fraud-prevention reviews;
  • Delivery information verification;
  • Severe weather or logistics disruptions; or
  • Other exceptional circumstances.

Certain pre-order, customized, oversized, or special products may have different processing times. Where applicable, relevant information may be displayed on the product page, checkout page, or order information.

4. Estimated Delivery Times

Actual delivery times depend on the delivery destination, fulfillment location, shipping method, carrier, product category, and customs processing requirements.

As a general reference:

Local or domestic fulfillment: approximately 2–8 business days

Regional cross-border fulfillment: approximately 5–12 business days

International or interregional fulfillment: approximately 7–20 business days

Remote areas, islands, and certain international destinations may require additional delivery time.

These timeframes are estimates only and do not constitute guaranteed delivery dates unless Romomart expressly states otherwise.

For a specific order, customers should primarily refer to the estimated delivery information displayed during checkout, in the order confirmation, or through shipment tracking.

5. Shipping Methods and Carriers

Romomart works with postal services, international express carriers, local couriers, regional delivery providers, and third-party logistics companies around the world.

The logistics provider used for a particular order may depend on:

  • Delivery country or region;
  • Fulfillment location;
  • Product type;
  • Package dimensions and weight;
  • Selected shipping service;
  • Delivery speed;
  • Local carrier coverage; and
  • Current logistics conditions.

Where reasonably necessary, Romomart may select or change the carrier based on actual fulfillment requirements.

6. Shipping Charges and Free Shipping

Where shipping charges apply, the amount may be determined based on factors including:

  • Delivery destination;
  • Order value;
  • Product category;
  • Package weight and dimensions;
  • Shipping method;
  • Fulfillment location; and
  • Current promotions.

Applicable shipping charges will generally be displayed during checkout before payment is completed.

Romomart may offer different shipping promotions in different countries or regions, including:

  • Free shipping;
  • Free shipping above a specified order value;
  • Discounted shipping;
  • Limited-time free shipping promotions; or
  • Free shipping on selected products.

Free-shipping thresholds and promotional conditions may vary between markets.

Oversized, overweight, hazardous, restricted, remote-area, or special-handling products may be excluded from standard free-shipping promotions.

The shipping charges and promotional terms displayed during checkout at the time the order is placed will generally apply to that order.

7. International Orders, Customs, Duties and Taxes

Some orders may involve cross-border or interregional transportation.

Depending on the destination country or region, an order may be subject to:

  • Import duties;
  • VAT, GST, or other consumption or sales taxes;
  • Customs processing fees;
  • Customs brokerage or clearance fees; or
  • Other government-imposed charges.

Where applicable taxes, duties, or import charges are collected by Romomart during checkout, the relevant amounts will be displayed where applicable.

Where such charges are not collected by Romomart, customers may be required to pay them directly to customs authorities, carriers, or other relevant parties in accordance with applicable local law and the transaction terms presented at checkout.

Customs regulations vary between countries and regions, and customs inspections or clearance procedures may result in additional delivery time.

8. Split Shipments and Multi-Warehouse Fulfillment

Products within the same order may be stored at different warehouses or fulfillment centers.

Romomart may therefore divide a single order into multiple shipments based on inventory and logistics conditions.

This may mean that:

  • Products arrive on different dates;
  • Different carriers are used for different packages;
  • Customers receive multiple tracking numbers; and
  • Receipt of only part of an order does not necessarily mean that the remaining products are missing.

Where Romomart chooses to split an order after checkout for fulfillment purposes, customers will generally not be charged additional shipping fees solely because the order was divided into multiple shipments.

9. Order Tracking

Where supported by the logistics service, Romomart will provide shipment tracking information.

After an order has been dispatched, the carrier’s tracking system may require some time before tracking information becomes available or is updated.

International shipments may be transferred between multiple international and local logistics providers. Tracking updates may therefore temporarily pause during customs clearance, transit, or carrier handover.

10. Delivery Address and Customer Information

Customers are responsible for providing complete and accurate delivery information, including where applicable:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State, province, or region;
  • Postal or ZIP code;
  • Country;
  • Telephone number; and
  • Other information reasonably required for delivery.

If you discover an error after placing an order, please contact Romomart as soon as possible.

Once an order has entered the fulfillment process or has been transferred to a carrier, we cannot guarantee that the delivery address can still be changed.

Where permitted by applicable law, additional costs resulting from incorrect or incomplete information provided by the customer may be the customer’s responsibility.

11. Delivery Delays

Order delivery may occasionally be affected by circumstances outside Romomart’s reasonable control, including but not limited to:

  • Severe weather;
  • Natural disasters;
  • Customs inspections;
  • Public holidays;
  • Carrier service disruptions;
  • Strikes;
  • Transportation interruptions;
  • Remote-area delivery limitations;
  • Government measures;
  • International events; or
  • Other force majeure circumstances.

Where significant delivery problems occur, Romomart will make reasonable efforts to assist customers in investigating and resolving the issue.

12. Lost, Missing or Damaged Shipments

If an order appears to be lost, is marked as delivered but cannot be located, or arrives significantly damaged during transportation, please contact Romomart Customer Support as soon as reasonably possible.

For damaged shipments, we may request:

  • Photographs of the external packaging;
  • Photographs of the shipping label;
  • Photographs of the internal packaging;
  • Photographs or videos of the damaged product; and
  • Information regarding affected components or accessories.

This information helps us investigate the shipment and determine an appropriate resolution.

13. Remote and Restricted Locations

Not all products and shipping services are available for delivery to every country or territory.

Restrictions may result from:

  • Carrier service limitations;
  • Local laws and regulations;
  • Dangerous-goods transportation restrictions;
  • Lithium battery or other special-product shipping requirements;
  • Product certification requirements;
  • Customs or import restrictions; or
  • Other legal or logistical reasons.

If Romomart cannot reasonably fulfill an order to the customer’s destination, we may contact the customer to provide an alternative solution or cancel and refund the affected product or order.

14. Contact Us

If you have questions regarding shipping, delivery, tracking, customs, or the status of your order, please contact Romomart Customer Support.

Current customer service information and available contact methods can be found on the Romomart Contact Us page.

Please provide your order number whenever possible so that we can assist you more efficiently.